FAQ's
Frequently Asked Questions (FAQ)
Welcome to the AMBA Hair Care FAQ page! Below, we’ve answered some of the most common questions about our products, shipping, and policies. If you don’t find the answer you’re looking for, feel free to contact us.
1. Are AMBA hair products made in the UK?
Yes! All our hair products are proudly made in the UK. We are committed to using locally sourced ingredients where possible and adhering to the highest quality standards.
2. Are your products suitable for all hair types?
We offer a wide range of products designed to suit various hair types, including dry, oily, curly, straight, and color-treated hair. Each product page includes detailed information on which hair types the product is best suited for, helping you choose the perfect match for your hair needs.
3. Are your products cruelty-free?
Yes, we are 100% cruelty-free. None of our products are tested on animals at any stage of the production process, and we ensure all of our suppliers follow the same standards.
4. Do you use natural ingredients in your products?
Many of our products are formulated with natural and nourishing ingredients such as argan oil, shea butter, and coconut oil. We prioritize the use of safe, effective, and eco-friendly ingredients that benefit your hair without harsh chemicals.
5. Are your products free from sulfates, parabens, and silicones?
Yes, most of our products are formulated without sulfates, parabens, or silicones. We believe in offering hair care that is gentle yet effective, protecting the health and integrity of your hair.
6. Can I use AMBA products on color-treated hair?
Absolutely! Many of our products are specifically designed to be safe for color-treated hair, helping to preserve color vibrancy while nourishing and strengthening your hair. Please refer to individual product descriptions for more details.
7. How do I know which product is right for me?
We understand that choosing the right product can be tricky! Our product descriptions provide detailed information about hair types and concerns each product addresses. If you're unsure, feel free to reach out to our team for personalized recommendations.
8. How long does shipping take within the UK?
We aim to process and ship all orders within 1-2 business days. Standard UK shipping typically takes 3-5 business days. For faster delivery, we offer express shipping options at checkout.
9. Do you offer international shipping?
At the moment, AMBA only ships within the UK. However, we’re working to expand our shipping options in the near future.
10. What is your returns policy?
We offer a 30-day return policy on unopened, unused products. If you’re not satisfied with your purchase or the product arrives damaged, please contact us, and we’ll be happy to assist with a return or exchange. For more information, visit our Returns Policy.
11. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your parcel on our courier’s website.