Refund policy

At AMBA, we aim to provide high-quality hair care products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns policy below to guide you through the process.

Eligibility for Returns:

  1. Unopened and Unused Products:

    • You may return any unopened and unused hair products in their original packaging within 14 days of receiving your order for a full refund or exchange. The product seal must be intact, and the product must be in resalable condition.

  2. Damaged or Faulty Products:

    • If the product arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving the item. We will arrange for a replacement, exchange, or refund.
    • You may be asked to provide photographic evidence of the damage or fault to process your claim.

  3. Used or Opened Products:

    • Due to health and hygiene regulations, we do not accept returns or offer refunds for products that have been opened, used, or tampered with unless the product is defective or damaged.

Return Process:

  1. Contact Us First:

    • To initiate a return, please contact our customer service team at theambashop@gmail.com within the relevant time period.
    • Please include your order number, the reason for the return, and any supporting evidence (such as photos if the item is damaged or faulty).

  2. Return Authorization:

    • Upon approval, you will receive a return authorization and instructions on how to return your item. Items sent back without prior authorization may not be accepted.

  3. Return Shipping:

    • You will be responsible for the cost of return shipping for non-faulty items. We recommend using a trackable shipping service as we cannot be held responsible for items lost in transit.
    • For damaged or faulty items, we will cover the cost of return shipping.

  4. Refunds:

    • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product.
    • Shipping charges are non-refundable, except in cases where the item was damaged, faulty, or incorrect.

Non-Returnable Items:

  • Gift cards and e-vouchers.
  • Clearance or sale items (unless faulty).

Exchanges:

  • Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will issue a full refund.

Contact Us:

  • For any queries related to returns or exchanges, please reach out to us at [customer service contact details].

This policy applies to purchases made directly through [Your Company Name] within the UK and may be subject to change.