Shipping policy

Shipping Policy for AMBA Hair Products 

At AMBA, we are committed to delivering your hair products in a timely and efficient manner. This Shipping Policy outlines our shipping methods, costs, and delivery times for orders within the United Kingdom and Europe

1. 

UK Shipping

  • Delivery Time: 2-4 business days
  • Shipping Costs:
    • Standard Shipping for Orders £0.00–£49.99: £4.95
    • Standard Shipping for Orders £50.00 and above: Free
  • Shipping Method: Insured standard delivery to ensure your products arrive safely and promptly.

Europe Shipping

  • Delivery Time: 6-8 business days
  • Shipping Costs:
    • Insured Shipping for Orders £0.00–£59.99: £8.95
    • Insured Shipping for Orders £60.00 and above: Free
  • Shipping Method: Insured delivery for added peace of mind on all European orders.

Additional Information

  • Order Processing Time: Orders are processed and dispatched within 1-2 business days. Delivery estimates start once the order has been shipped.
  • Tracking: All orders come with a tracking number, which will be provided via email once your order is shipped.
  • Customs and Duties: Customers in Europe may be responsible for any customs fees, duties, or taxes applicable in their location.

For any questions regarding our shipping policy or order inquiries, please contact our customer service team at theambashop@gmail.com. Thank you for choosing AMBA Hair Products!

2. Order Processing

3.1 Order Confirmation
Once your order is placed, you will receive a confirmation email with your order details. Please check your order carefully and contact us immediately if there are any errors.

3.2 Processing Time

  • Orders are typically processed and dispatched within 1-2 business days after the order is placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Information

3.1 Delivery Address

  • Please ensure that your delivery address is complete and accurate. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • We do not deliver to PO Boxes or parcel lockers.

3.2 Missed Deliveries

  • If you are not available to receive the delivery, the courier may leave a delivery card with instructions on how to collect your package or arrange redelivery.

3.3 Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.

4. Shipping Delays

4.1 Unexpected Delays
While we strive to meet our delivery estimates, there may be circumstances beyond our control, such as severe weather, strikes, or courier delays, that may impact delivery times. We will do our best to keep you informed in such cases.

4.2 Holiday Shipping
During peak holiday seasons, delivery times may be longer than usual. We recommend placing your order early to avoid delays.

5. Lost or Damaged Packages

5.1 Lost Packages

  • If your package is lost in transit, please contact us as soon as possible. We will work with the courier to investigate and resolve the issue.
  • We are not responsible for packages marked as "delivered" by the courier but not received by the customer. In such cases, we recommend checking with neighbors or your local delivery office.

5.2 Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of receiving your order. We may request photographic evidence of the damage to process your claim.

6. Returns Due to Non-Delivery

6.1 Returned to Sender
If a package is returned to us due to an incorrect address, unclaimed at the delivery point, or refused, we will contact you to arrange redelivery. Additional shipping costs may apply.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

theambashop@gmail.com

By placing an order with [Your Company Name], you acknowledge and agree to the terms outlined in this Shipping Policy.